Taken from my tip of the month, (and these are only the extra bits on the bottom) – add yourself to my mailing list, for free, at …www.free-management-tips.co.uk
PS – What we can learn about customer care from airports: this is a gr3et article from one of the great current thinkers on management; I love his blog: http://sethgodin.typepad.com/seths_blog/2013/01/ten-things-organizations-can-learn-from-airports-.html?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+typepad%2Fsethsmainblog+%28Seth%27s+Blog%29
PPS – The delight factor: one of the hardest things about customer care is to think of ways to delight the customer that are unexpected, and haven’t already been done by your competitors. There is a limited amount of cross-pollination where you can pinch ideas from say a hotel and apply them to say a car dealership or a cleaning company (chocolate on the pillow becomes chocolate on the passenger seat or chocolate on the office desk after cleaning) so I’m always looking for delight ideas. The other day I was in a pub, for research purposes, and I noticed that you are invited to try a bit of the various ales before choosing a pint – that‘s a great idea!
PPPS – How to survey your customers – this is me on the radio, (all my previous weekly snippets are stored on this site as well) http://www.letstalkbusinessonline.com/ltb/lets-talk-business-18th-february-2013/ …And for the impatient people, my bit is 17 minutes in.
PPPPPPS – Google Play seems pretty amazing – you can store thousands of tracks of your own music in the cloud and then listen to them on any computer, for free. That could be useful! They even play on your phone, though I think you need to make sure you have a wifi connection of you’ll be using up your data allowance.
PPPPPPS It is the 40th Anniversary of Dark Side Of The Moon, still one of the best albums ever released. Here’s a snippet of the lyrics:
Kicking around on a piece of ground
In your home town
Waiting for someone or something
To show you the way
Tired of lying in the sunshine
Staying home to watch the rain
You are young and life is long
And there is time to kill today
And then one day you find
Ten years have got behind you
No one told you when to run
You missed the starting gun
And you run and you run
To catch up with the sun
But it’s sinking
To come up behind you again
The sun is the same
In a relative way
But you’re older
Shorter of breath
And one day closer to death
Every year is getting shorter
Never seem to find the time
Plans that either come to naught
Or half a page of scribbled lines
Hanging on in quiet desperation
Is the English way
The time is gone
The song is over
Thought I’d something more to say
(Clearly what Roger Waters is trying to say is “Have clear life goals and personal efficiency, probably in the form of a master list, a daily list, and a diary”)
PS I think I’m gradually getting better at making videos – this latest one has my new BBC-sounding microphone and my new-found ability to add pictures and text – it tells you everything you need to know about project management in under 8 minutes! Sorry if you’re not allowed you tube at work, you’ll have to wait till you get home! http://youtu.be/qkuUBcmmBpk
PPS – while on youtube, check out pool Arsene Wenger’s hand in pocket problems, and coat zip trouble. Hilarious! I’m laughing at the very thought of it, as I type this.
PPPPS – great to see Ben Howard doing well at the Brits. A bit of class for a change. I like this track http://grooveshark.com/#!/search/song?q=Ben%20Howard%20The%20Wolves though I think Pete Murray is even better: http://grooveshark.com/s/So+Beautiful/4pmc2H?src=5
PPPPPPS – Saw Justin Currie (ex Del Amitri) playing live last week, and he was completely wonderful. Still some dates remaining on his tour, http://www.ents24.com/web/artist/92041/Justin_Currie.html – for example next Monday in Bath – and if you like heartfelt acoustic love-gone-wrong songs then he’s the guy, http://grooveshark.com/s/Anywhere+I+m+Away+From+You/3vcoPy?src=5 …trust me, and go!
PS – did you know that the time gap between thunder and lightning does tell you how far away the storm is but it’s not one second for reach mile, as most people think, it’s 5 seconds for each mile (that’s the speed of sound) so a five second gap between the lightning and the thunder means the storm is just one mile away. Closer than you think!
PPPS – Want to see some very cute puppies with a management message? http://www.youtube.com/watch?v=vDa0z0gEvI4 We always want to have the feeling of moving forward, and the always think the next person has something better than we do. But are we, and do they??
PPPPS – Look at the decline of the Aral sea in just 12 years in these amazing aerial photos (click on the dots under the photo). Some of the other pages are amazing too, like the growth of Dubai in the last 10 years. You can also look at Antarctic sea ice and draw your own conclusions. If only someone was managing the world…
PPPPPS – Music to go with the shrinking of the Aral Sea – http://grooveshark.com/s/Gun/3R4K0w
and then cheer yourself up with this:
PS I always knew it was OK to start sentences with And! Here’s the proof from somewhere posh: http://www.smithsonianmag.com/arts-culture/Most-of-What-You-Think-You-Know-About-Grammar-is-Wrong-187940351.html?utm_source=smithsoniantopic&utm_medium=email&utm_campaign=20130127-Weekender&device=iphone
PPS – it’s too easy to put jokes as a PS so I don’t usually, but then, these are SO funny I laughed out loud throughout, so here they are, animals getting in the way of people’s photos by putting their face in at the last moment: http://www.buzzfeed.com/expresident/greatest-animal-photobombers-of-all-time?s=mobile
PPPPS – No time for exercise in your busy day? I love the idea of doing exercises during the TV ads – if it’s a car ad you have to run on the spot, if it’s perfume you have to do sit ups, if it’s for holidays it’s squats, etc. So it’s a fun game for all the family that gets you fit while you veg. How great is that?!
PPPPPPS – View everything in the universe here: http://htwins.net/scale2/ Wow!
PS – I just don’t get Mrs Browns Boys at all, utter rubbish, as was most of the Christmas TV. Miranda made me laugh a bit. The most interesting thing was the 2012 Mashup, and you can see all the videos here http://www.channel4.com/programmes/2012-mashed/articles/contributors They don’t all quite work, and some readers may find them too irreverent, but the Neil Armstrong rap is pretty good, the republican rap battle is outrageous and foul mouthed but has elements of truth, the queen’s facebook is pretty funny, but it was the Austerity rap and the particularly the Higgs Boson song that led me to the fascinating Musical Science page here: www. http://symphonyofscience.com/videos.html . I think my favourite is A new Wave of Reason (Richard Dawkins put to music), but I also like Children of Africa (Richard Attenborough) and A Glorious Dawn (Carl Sagan and Stephen Hawking). For TED fans (and if you’re not one you should be!) there’s even a musical Ted mash-up here http://blog.ted.com/2012/03/03/ted2012-mashup-its-time-for-ted/ by the same guy, John Boswell.
PPS – Played some board games over Christmas. I’d forgotten how much fun they are. Favourites were Adel Verpflichtet (yes, not a very promising name! – which is probably one reason it’s now out of print), Hare & Tortoise, and Scotland Yard, also Forbidden Island, and Carcassonne. Also a great logic puzzle I have discovered called Chocolate Fix, which is also available as a free iphone app.
PPPS – If you want to see something fun, just google images of Dog Shaming. Classic! My dog stole and ate a whole box of homemade chocolate brownies from the kitchen table at Christmas, and may have to officially shamed….
PPPPS My happiness iphone app is nearly ready – it will give you something to do every day to make yourself happier. It is finished and available in book form here http://www.lulu.com/shop/chris-croft/perpetual-happiness-calendar/paperback/product-20590074.html ) and is different to my 2013 happiness diary, which is a proper diary or calendar for the year, with one thing per week to do). This new one has something practical to do every day, and you can use if for ever since it’s daily. I’ve done a success book as well, http://www.lulu.com/shop/chris-croft/steps-to-success/paperback/product-20593870.html which has something you can do every day to make yourself more successful in your life. These two books took a lot of writing, since there are 366 pages in each one, which makes them each an inch thick. Whew! I hope that anyone who buys them finds them useful.
PPPPPS – Inspiration corner – humans can do anything if they put their mind to it. See a man pick up a coin and then put it into a bottle – with a forklift truck … http://biertijd.com/mediaplayer/?itemid=34305